Call Center System IP-CC Solution / Software / App

What is Call Center System IP-CC System?

Call Center System IP-CC System covers IP Based Call Center Solution. Every big organization (Enterprise) needs a Call Center to provide after sales and other services support. IPCC based solutions usually provide solution to configure Interactive Voice Record (IVR), Menu, Call Routing (Round Robin / Manual / Skill Based) and linking with your CRM.

• 1. Control Panel to Configure System
  • a. Call Type
  • b. Skills
  • c. Call Menu / IVR
  • d. Call Routing

• 2. Transactions
  • a. Call Log
  • b. Agents Attendance
  • c. Call Routing
  • d. Script Responses

• 2. Reports
  • a. Call Record
  • b. Agent Response Time
  • c. Wait Time
  • d. Service Quality
  • e. Script Responses

• 3. Alerts and Notifications
  • a. Service Number to Call Initiator
  • b. Longer call as per configuration

• 4. Analytics / Dashboard
  • a. Current Call Load
  • b. Response Time
  • c. Non-Quality Compliance

---