Complain Management Solution / Software / App

What is Complain Management System?

Complain Management System covers Customers / Users Complain

• 1. Control Panel to Configure System
  • a. Complain / SR Type
  • b. Complain / SR Category
  • c. Organization / Department / Offices
  • d. Access Control
  • e. Routing

• 2. Transactions
  • a. Complain / Service Request Registration
  • b. Complain / Service Request Status Update
  • c. Complain / Service Request Routing / Re-Routing

• 2. Reports
  • a. Complain / SR List
  • b. Complain / SR Age Wise
  • c. Complain / SR Resource Wise
  • d. Complain / SR TAT Wise

• 3. Alerts and Notifications
  • a. Exceeding SLA / TAT
  • b. Creation
  • c. Status Update

• 4. Analytics / Dashboard
  • a. Type Wise Complain Graph
  • b. Category Wise Complain Graph
  • c. SLA Wise Complain Graph
  • d. TAT Wise Complain Graph

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